Franz's Blog

4 April 2011
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55% of customers are dissatisfied with BPO

4 April 2011, Comments 0

The ASQ, the global quality organization did a straw poll at their recent conference and found: “Fifty-five percent are substantially dissatisfied with their provider(s) […]


2 April 2011
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True HR policies that can increase engagement

2 April 2011, Comments 0

I just came across the following article in the American Banking News, and there is a new study that went beyond the normal (our employees […]


2 April 2011
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HRO market to grow by 8 to 10 percent in 2011

2 April 2011, Comments 0

Everest did an interesting study on the HRO market, and concluded that it will rebound and actually grow by 8 to 10 percent this year. […]


2 April 2011
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BPO revolution now heads to rural India

2 April 2011, Comments 0

Just a quick and interesting article on how BPO in India is starting to migrate to the villages out of the tier two and three […]


2 April 2011
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If you are in the Oil and Gas industry – read this

2 April 2011, Comments 0

Interesting study that shows a direct correlation between the talent and overall production of an industry. Additionally, it shows that there is going to be […]


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